Terms of Service & FAQs

Please be advised that by enrolling in the Extended Student Services (ESS) Program, you are confirming that you have read, understand, and agree to the following terms of service:

I. Enrollment, Fees, and Payment Policies

A. Enrollment Fees

• Annual Fee (Non-Refundable):
  • One Child: $40.00 ($60.00 effective 7/1/26)
  • Two or More Children: $60.00 ($85.00 effective 7/1/26)
• Exemptions: This fee is waived for students identified as homeless/foster youth, English Language Learners (ELL), and Socioeconomically Disadvantaged (F/R lunch eligible).
• Contract Acceptance and Payment: This fee will be automatically processed upon acceptance of your ESS contract.

B. Tuition and Billing

• Flat Rate Tuition: Tuition is based on a flat weekly rate, not on actual daily attendance.
• Invoicing: Invoices are issued on a bi-weekly basis.
• Payment Schedule: Payments are due every other Monday and must prepay service for the following two weeks.
• Non-Refundable: All fees and tuition payments are non-refundable. Rates are subject to change with notice.
• Payments: Tuition payments may NOT be left at the school site or given to ESS site staff. Payments are only accepted by the ESS department at the ESS Administrative Offices.

C. Past Due Payment Policies

• Late Fee: A $20.00 late fee will be assessed for payments not received by the invoice due date.
• Non-Payment: For accounts not paid by 4:30 PM on the Friday before the service week begins, service may be denied, and the student may not be admitted to ESS.
  • If a student arrives at ESS with an unpaid balance, they may be taken to the school office, and the parent/guardian will be contacted for pick-up.
• Collections: Continuous non-payment is grounds for service cancellation. Unpaid balances may be transferred to an outside collection agency, which incurs a $25.00 fee added to your account. Service cannot resume until the account is cleared with both the collection agency and the ESS department.
• Returned Checks: Checks or e-checks returned by the bank (e.g., non-sufficient funds) must be replaced immediately with cash, credit card, or money order, plus a $25.00 returned check fee.

II. Attendance, Drops, and Scheduling Changes

A. Attendance Requirements & Drop Notices

• Daily Attendance: Students enrolled are expected to participate in the program daily (Monday–Friday).
• Drop Notices: A Drop Notice will be issued if a student is Absent or Not Meeting the Attendance Threshold for an entire week (Monday–Friday). A student will be officially dropped from the program after receiving two (2) official Drop Notices.

B. Drop Procedures for Non-Attendance

• Non-Attendance for One Week: If an enrolled student has an unexcused absence for one week (Monday–Friday), a Drop Notice will be issued. Program services will be terminated on the Friday following receipt of this notice unless the student resumes program attendance before the specified drop date.
  • Extenuating Circumstances: Account holders must notify the ESS Administrative Offices directly if non-attendance is due to extenuating circumstances (e.g., illness, family emergency).
• Grant Program Attendance (ASES/ELO-P): Students receiving tuition assistance (ASES/ELO-P) must strictly adhere to specific attendance requirements outlined in the MOU and grant guidelines. Failure to meet these requirements may result in the student being dropped from the grant program and/or ESS programs.

C. Excused Absences and Vacation Weeks

• Excused Absences: An absence is excused only if:
  • The student did not attend school that day (verified via LMSV studnet information system).
  • The absence is for a documented medical reason (e.g., illness, surgery recovery, broken bone, or required school clearance).

Courtesy Vacation Weeks: Each student is permitted up to four (4) vacation weeks per year. You must notify the ESS department via the Vacation Week Survey one week before the absence. (effective 7/1/26)

D. Schedule Changes and Withdrawals

• Two-Week Written Notice: A minimum of two weeks’ written notice (an email is acceptable) is required for:
  • Changing attendance schedules (e.g., AM to PM, or adding days).
  • Withdrawing a child completely from the program.
• Fee Policy: If the required two-week notice is not provided, the account will be charged the corresponding fees based on the student’s selected schedule.

III. Late Pick-Ups

A. Late Pick-Up Policy

• Definition: Picking up a child any time after 6:00 PM, as recorded by the ESS parent signature iPad or computer, is considered a late pick-up.
• Fee: A late pick-up charge will be assessed to the account and will be due on the account’s next payment due date. A Late Pick-Up Fee Schedule is posted at your school site. Students will be dropped from the program on their 8th late pick up. See the ESS Parent Handbook for more information. 
• Exemptions: Students who are identified as homeless, foster youth, and socioeconomically disadvantaged will not be charged late fees; however, suspensions and drops from the program due to late pick-ups still apply. Students may not walk home from the program to avoid a late pick-up.

IV. Daily Program Policies

A. Sign In & Out Procedure

• In-Person Sign-in: Parents/guardians must walk and sign there students into the program.
• Authorized Pick-up: Students may only leave with authorized persons. Staff will require photo identification until they are familiar with the authorized individuals. Students must be signed out of the program by an authorized pick-up.
• Bused Students: Signed in/out by ESS site leadership.

B. Homework Policies (Regular School Day)

• For grades 1–8, a 45-minute designated quiet time is provided Monday through Thursday. Please note that this is a rotation intended for independent work and is not a one-on-one tutoring service. While ESS staff are available to spot-check progress and offer general assistance, they will not search student backpacks for assignments. Parents remain responsible for the final review and correction of all work, and total completion is not guaranteed within the daily program hours.

C. Illness & Medication

• Health Standards: If a child did not attend school due to illness, they may not attend ESS.
• Medication: Administered only with a physician/parent “Authorization for Administration of Medication” form. Medication must be in the original container.
• Transport: Only parents may transport medication between sites for program breaks.

D. Student Cell Phone Policy

Under Education Code 48901.5, cell phones must remain out of sight and unused at all times on school grounds, including ESS hours.

• 1st Violation: Phone confiscated and returned to the student at the end of the day.
• 2nd Violation: Phone confiscated and returned to the parent.
• 3rd Violation: Phone confiscated; returned to parent following a mandatory meeting.

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Frequently Asked Questions